Terms of service

Welcome to UniCon! The terms "we", "us" and "our" refer to UniCon. By visiting or purchasing from our website, you agree to be bound by these Terms of Service. If you disagree, please do not use our services.

SECTION 1 - OUR PRODUCTS

UniCon sells cosmetic contact lenses (美瞳) for aesthetic purposes. By purchasing from us, you confirm that:

You are 18 years of age or older
You have consulted an eye care professional before wearing contact lenses
You understand contact lenses are medical devices and must be used responsibly
You will follow proper lens hygiene and care instructions

Product colors and appearance may differ slightly from how they appear on your screen due to device settings.

SECTION 2 - PRESCRIPTION RESPONSIBILITY

Customers are solely responsible for providing the correct prescription (度数) when placing an order. UniCon is not liable for any issues arising from incorrect prescription information submitted by the customer. Please double-check before ordering.

SECTION 3 - ORDERS & PRE-ORDER

Ready stock items ship within 1–3 business days after payment confirmation
Pre-order items arrive in approximately 1–3 weeks from order date
Pre-order payments are non-refundable once placed
UniCon reserves the right to accept or cancel any order at our discretion
We will notify you of any significant delays via your registered contact

SECTION 4 - PRICES & PAYMENT

All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice. You agree to provide accurate and complete payment information for all purchases. The price charged will be the price in effect at the time the order is placed.

SECTION 5 - SHIPPING & DELIVERY

We ship to Malaysia 🇲🇾 and Singapore 🇸🇬. Shipping fees are calculated at checkout. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by couriers, customs, or events outside our control. Risk of loss passes to you upon handover to the courier.

SECTION 6 - RETURNS & REFUNDS

We offer a 1-month after-sales warranty from the date of receipt.

Returns are accepted for damaged or defective items only, reported within 7 days with photo evidence.

We do not accept returns for:

Incorrect prescriptions entered by the customer
Change of mind
Opened or used products
Pre-order cancellations after payment

Refunds will be processed within 7–14 business days upon approval.

SECTION 7 - INTELLECTUAL PROPERTY

All content on the UniCon website including images, logos, and text are the property of UniCon. You may not reproduce, distribute, or use any of our content without prior written permission.

SECTION 8 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, UniCon shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services beyond the original purchase amount.

SECTION 9 - PRIVACY

All personal information collected through our Services is subject to our Privacy Policy. By using our Services, you acknowledge that you have read and agree to our Privacy Policy.

SECTION 10 - PROHIBITED USES

You may not use our Services for any unlawful purpose, to transmit false or misleading information, to infringe upon intellectual property rights, or to engage in any conduct that harms UniCon or other users.

SECTION 11 - TERMINATION

We reserve the right to terminate your access to our Services at any time without notice if you breach these Terms. You remain liable for all amounts due up to the date of termination.

SECTION 12 - CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of our Services after changes are posted constitutes your acceptance of the new Terms.

SECTION 13 - GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

SECTION 14 - CONTACT

Questions about these Terms should be directed to:

UniCon
Email: unicons2024@gmail.com
Instagram: @unicon_lens
Malaysia 🇲🇾